Paypal writes to deceased woman to tell her she’s ‘in breach of contract’ because she died


A recently bereaved husband received a letter sent by PayPal informing him that his late wife is “in breach of contract” because she died. 

Howard Durdle posted a copy of the letter PayPal sent to his wife Lindsay after her death from breast cancer on 31 May.

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“Dear Mrs Lindsay Durdle, this is a default notice served under section 87(1) of the Consumer Credit Act 1974,” the letter begins. “Your account has an outstanding balance of £3,240.72”  

“You are in breach of condition 15.4 (c) of your agreement with PayPal Credit as we have received notice that you are deceased,” reads the letter.  Read more…

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